Privacy

Mechanoid Group places particular importance on the protection of personal data and processes personal information in accordance with applicable data protection legislation, in particular the principles of the European Union General Data Protection Regulation (GDPR).

Effective from: 22 September 2026

1. Details of the Data Controller

Data Controller: Mechanoid Group
Email: info@mechanoidgroup.com
Website: www.mechanoidgroup.com

2. Principles of Data Processing

Mechanoid Group processes personal data lawfully, fairly and transparently. Personal data is processed only for specified and legitimate purposes and only to the extent necessary to achieve those purposes.

The Data Controller takes reasonable steps to ensure that personal data is accurate and kept up to date and applies appropriate technical and organisational measures to protect personal information.

3. Categories of Personal Data We Process

Data processed when you contact us

• name;
• company name;
• email address;
• telephone number, if provided;
• any other information voluntarily provided in your enquiry or message.

Data processed in connection with business relationships and service delivery

• name and position of the contact person;
• company name and business contact details;
• project and communication information;
• information relating to quotations, orders and contracts;
• billing and financial information;
• technical and business information required to provide our services.

Technical data processed when using the website

• IP address;
• browser type;
• operating system;
• device type;
• date, time and duration of visits;
• pages viewed;
• cookie identifiers and other technical identifiers.

4. Purposes of Data Processing

Personal data may be processed for the following purposes in particular:

• enabling contact and communication;
• handling enquiries and requests for quotations;
• preparing quotations;
• preparing, entering into and performing contracts;
• providing IT and technology services;
• maintaining customer and business relationships;
• project communication and documentation;
• fulfilling invoicing, accounting and taxation obligations;
• handling complaints and customer enquiries;
• operating and securing the website;
• preparing statistical analyses;
• improving the website and our services;
• marketing and communication activities where consent has been provided.

5. Legal Bases for Processing

Performance of a contract or steps taken prior to entering into a contract

Personal data may be processed under Article 6(1)(b) of the GDPR, particularly in connection with requests for quotations, orders, project preparation and the provision of services.

Compliance with a legal obligation

Personal data may be processed under Article 6(1)(c) of the GDPR where processing is required to comply with accounting, taxation or other statutory obligations.

Consent

Personal data may be processed under Article 6(1)(a) of the GDPR, for example in relation to marketing cookies, newsletters, analytics or remarketing services where consent is required.

Legitimate interests

Personal data may be processed under Article 6(1)(f) of the GDPR for purposes including maintaining the security of our IT systems and website, preventing misuse and fraud, operating our systems and appropriately managing business relationships.

6. Data Retention Periods

Type of data	Retention period
Contact enquiry data	up to 12 months where no business relationship is established
Quotations and business enquiry data	up to 5 years after the end of the business relationship
Contractual and project data	up to 5 years following completion of the contract or project, or for the period required by applicable law
Billing and accounting data	for the period required under applicable accounting and taxation legislation
Complaint handling data	up to 5 years
Cookie and analytics data	for the period specified in the Cookie Policy or in the settings of the relevant service

7. Data Processors and Data Transfers

The Data Controller may use third-party service providers and data processors in connection with the operation of the website and the provision of its services.

These service providers may include, in particular:

• web hosting and domain service providers;
• Microsoft 365 and Microsoft Azure services;
• email and communication service providers;
• accounting and financial service providers;
• Google services;
• web analytics providers;
• Meta Platforms services;
• IT operations and cybersecurity service providers.

The Data Controller only transfers personal data to third-party service providers to the extent necessary for the provision of the relevant service.

8. Google Analytics 4

The website may use Google Analytics 4 to measure website traffic, prepare statistical analyses, evaluate website performance and improve the user experience.

Where consent is required for the use of analytics services, such services will only be activated after the visitor has provided the appropriate consent.

9. Google Tag Manager

The website may use Google Tag Manager to manage various measurement codes, analytics services and marketing tools. Google Tag Manager primarily provides the technical management of connected services.

10. Google Maps and External Content

Certain sections of the website may contain Google Maps or other content embedded from third-party service providers. When such services are used, the external provider may process data and may place its own cookies or use other technical identifiers.

11. Meta Pixel and Marketing Technologies

The website may use Meta Pixel or other online marketing technologies to measure advertising performance, optimise campaigns or conduct remarketing activities.

Such marketing technologies will only be activated where the visitor has provided the required prior consent.

12. Cookies

The website may use cookies that are necessary for its operation and, subject to the visitor’s consent, cookies used for analytics or marketing purposes.

More detailed information about the types, purposes, duration and management of cookies is available in our separate Cookie Policy.

13. Your Data Protection Rights

Subject to the conditions set out in applicable data protection legislation, you may have the right to:

• request information about the processing of your personal data;
• request access to your personal data;
• request correction of inaccurate or incomplete personal data;
• request deletion of your personal data where the legal requirements for erasure are met;
• request restriction of processing;
• object to processing based on legitimate interests;
• exercise your right to data portability;
• withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

14. Complaints and Legal Remedies

If you believe that the processing of your personal data does not comply with applicable data protection legislation, you have the right to lodge a complaint with the competent data protection supervisory authority and, where provided by law, seek a judicial remedy.

Where the relevant processing is subject to Hungarian data protection supervision, the competent authority is:

Hungarian National Authority for Data Protection and Freedom of Information (NAIH)
Address: 1055 Budapest, Falk Miksa utca 9–11., Hungary
Website: www.naih.hu
Email: ugyfelszolgalat@naih.hu

15. Data Security

The Data Controller applies appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, transmission, disclosure, deletion, damage, loss or destruction.

The security measures applied are proportionate to the nature of the personal data processed, the purposes of processing and the technological solutions reasonably available.

16. Changes to this Privacy Policy

The Data Controller reserves the right to amend this Privacy Policy, particularly in the event of changes to applicable law, the introduction of new services, changes to data processing activities or the implementation of new technologies.

The current version of this Privacy Policy will always be published on the website.

17. Contact

If you have any questions, requests or complaints regarding the processing of your personal data, you can contact the Data Controller using the following details:

Mechanoid Group
Email: info@mechanoidgroup.com
Website: www.mechanoidgroup.com